Your tier is based on the total project budget. Launch covers smaller, single-workflow wins; Build covers multi-workflow team solutions; Scale funds cross-department or organization-wide work. We confirm the tier after scoping your needs on the free Discovery call.

Absolutely. When your needs (and budget) grow, we simply expand the scope and roll the project into the next tier.

We quote a fixed fee that matches your exact scope—even if it lands between tiers. Think of the tiers as guideposts, not rigid boxes.

They’re typical bands based on past projects. After Discovery we give you a fixed, no-surprises quote that won’t change unless you choose to add more scope.

Projects are split into two or three milestones—usually 50% to kick off, 40% at mid-point, 10% on final delivery. We accept e-transfer and credit card.

Yes—any unused hours roll forward one month. They’re perfect for minor enhancements or staff refresher sessions.

Hourly help is best for micro-tweaks or advice calls. For anything larger, a tiered project delivers more value per dollar because we bundle discovery, build, testing, and support at a lower effective rate.

Yes. We’re a CCIB-certified Indigenous business and can align invoicing and documentation to fit grant requirements or fiscal-year budgets.

No problem. We’ll price the additional scope and, if it bumps you into the next tier, we’ll adjust the contract with your approval—no hidden fees.

Most Launch clients feel time savings within the first month. Build and Scale engagements typically pay for themselves in under a year through reduced manual work, fewer errors, and happier staff.

Click on get started to book a free Discovery call. We’ll map your workflow pain-points, suggest the right tier, and give you a clear, fixed quote without obligations.